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Frequently Asked Questions

Welcome to our FAQ page, where you’ll find answers to some of the most common questions about our theatre review website and shop. From our show ratings to gift orders, we’ve got you covered. Can’t find what you’re looking for? Don’t hesitate to contact us for more information.

Questions about Our Theatre Reviews

What kind of theatre reviews can I find on this site?
You can find in-depth reviews of plays, musicals, and other theatrical performances, along with summaries and ratings of each production.
How do you determine the ratings for the shows you review?
Our team of experienced theatre critics evaluates each production based on various criteria, including performances, direction, design, and writing. The ratings are then an average of their scores.
Can I trust the reviews on your site?
Yes, our team of critics has a wealth of knowledge and experience in the theatre industry and strives to provide fair and honest evaluations of each production.
Do you sell tickets for the shows you review?
No, we do not sell tickets directly. However, we provide links to official ticketing sites for each production.
How often do you update your reviews?
We strive to review each new production as soon as possible, and we continuously update our archive of past productions.
an I write a review of a show I've seen and share it on your site?
Unfortunately, we do not accept user-generated reviews. Our team of experienced critics provides the evaluations and ratings for each production. However, if you’re interested in becoming a reviewer for our site, you can apply by reaching out to us through our contact page.
Is it possible to subscribe to your site for the latest reviews and news?
Yes, you can subscribe to our mailing list to receive notifications about new reviews, features, and special offers from our shop.
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You can reach us through our contact page. We aim to respond to all inquiries within two working days.

Questions about Our Shop and Gift Orders

Do you sell tickets for the shows you review?
No, we do not sell tickets directly. However, we provide links to official ticketing sites for each production.
What kind of gifts can I find in your shop?
Our shop offers a variety of unique and exclusive gifts related to the theatre, including jewelry, apparel, home décor, and more.
Will the package fit through my letterbox?
All 250g single-bag orders will fit through most letterboxes. Made of PE-EVOH, the new letterbox bags are fully recyclable. Listed as LDPE 4, like thin plastic shopping bags, you can now drop these off at your local supermarket recycling points, or if your local council accepts 4 LDPE, add it to your recycling! The outer box is FSC- approved, made from responsibly sourced cardboard, and completely recyclable. While we find an alternative solution, please remove the label from your bag before adding it to your recycling.
How do I place an order on the shop page?
Simply add the items you’d like to purchase to your cart and proceed to checkout. We accept a variety of payment methods and offer secure transactions.
What is your return policy for shop purchases?

If you’re not satisfied with your purchase, you may return it within 30 days for a full refund. Please refer to our returns policy for more details.

Is it safe to use my credit card on your site?
Absolutely. We take the security of your personal and financial information very seriously and use industry-standard encryption to protect all transactions. Additionally, we process payments through PayPal, a secure and trusted payment processing platform.
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