If you can’t find the answer to your questions on this page, then feel free to contact us using our Contact Page
How Much Does Postage And Packaging Cost?
Postage and packaging is absolutely free from Designer Time. Our free delivery policy is under trial and maybe for a limited time only, so order now to ensure you pay nothing for delivery.
When will my purchases be posted?
All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed.
The products that Designer Time sell are brought to you from independent manufacturers that we have carefully sourced around the world.
The manufacturer will process the orders, which involves order verification, tailoring, quality checks, and packaging. This process takes an additional 2–4 days, depending on what you have ordered.
How long does will it take for my order to arrive?
Shipping time refers to the time it takes for items to be shipped from our source warehouse to the destination. International delivery usually takes about 7-14 days on average, but depending on where you live, customs may hold onto the package for a few days longer, which can extend the shipping time to up to 25 days in some very rare cases.
Orders are shipped and tracked by ePacket, which provides tracking to the door in over 75 countries (see list in Order Tracking section of our site policies). After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
What if I am unhappy with my purchase?
We want all our customers to be completely happy with their beard products so in the unlikely event this is not the case we urge you to contact us immediately. We offer our 30-day money back guarantee on all our products or if you require we will always exchange your purchase. We want all our customers to enjoy their shopping experience with us and we will do our utmost to make sure you are 100% happy and satisfied.
Is it safe to buy online from Designer Time?
At Designer Time, our website is hosted on its own secure, dedicated, web server and run by experts in the hosting and web development industry. We utilise the latest trends in the e-commerce industry to keep your data secure and safe from misuse. All payment transactions are completed off-site via PayPal, so we do not take any credit/debit card information from you ourselves.